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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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February 26, 2024

2  out of  5 rating by Ralpheal
"I called in to this location after to find out who a particular driver was, that dang near ran into me and my family while turning as we turned in which we clearly had the right away, but this fake tough guy, old stone cold Steve Austin lookin self, didn't yield, slow down or anything like that. We followed him and he hop out the car and went into state farm. Assuming he either worked there or at the very least had business there, I called to inquire about the guy to see if he worked there and to make a complaint, but the lady Gale didn't want to give us any of that information although I informed her what my intentions were and that was to make a complaint. I understand not wanting to divulge anyone's info to the public, but that guy needs to he reprimanded and go back to drivers training and practice more safety on the road. I use state farm insurance, so technically I am a customer and I didn't like how customer service was handle in this instance. Gale seems nice, but honestly she should have been more investigative and less dismissive (and I'm aware the guy was in office when I was asking who he was)"
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Shawn S

September 12, 2023

5  out of  5 rating by Shawn S
"Mary was very informative and helped me with my auto and home insurance the same day. I will be referring this company out to everyone I know. Thanks again!"
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Joy Montgomery

August 15, 2023

5  out of  5 rating by Joy Montgomery
"Greg and his staff are awesome! I highly recommend his office if you want personalized attention and responsive service."
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K c

August 8, 2023

2  out of  5 rating by K c
"they're as sweet as pie until you have to file a claim. I was interrogated, as if I was a criminal after someone robbed me for my purse because they did not want to pay my claim on renters insurance that I had for years. i'll never do business with this branch again!"
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March 3, 2023

5  out of  5 rating by Beaver
"State Farm was incredibly helpful and supportive following a kitchen fire. Always available by phone and in person. Financial transactions were handled expeditiously. Staff was kind and on top of whatever needed doing. I would highly recommend this office to all!"
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Charise Higgins

February 15, 2023

5  out of  5 rating by Charise Higgins
"Best insurance office to work with. Great customer service. We switched to this office over 5 years ago as they were highly recommended. We have been State Farm customers for over 20 years and after having major issues with another State Farm office and almost dropping State Farm we switched to Greg Root. Great agent, great staff…"
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rudy cali

February 9, 2023

5  out of  5 rating by rudy cali
"My wife and I just had the best blessing of meeting and speaking with the most helpful person. Needing help and getting it are often two different things, but today our State Farm agent Chris was great at both. She took her time to explain to us in detail, and answered all of our questions. We were truly blessed with her knowledge. Thank you so much."
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robert hudson

February 9, 2023

5  out of  5 rating by robert hudson
"I love my agents. They take care of all my needs and I am treated like family. I highly recommend Greg Root State Farm located in auburn hills you will not be disappointed!!!😊"
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Sharon Redmond

February 9, 2023

5  out of  5 rating by Sharon Redmond
"The agent that assisted me yesterday 02/08/2023 did an excellent job! Thank you so much!"
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M,axine Arnett

February 8, 2023

4  out of  5 rating by M,axine Arnett
"After conducting business with this agency, you know that you are getting the best service that money can buy. Warm and so friendly."
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Sahar Yaldoo

January 25, 2023

5  out of  5 rating by Sahar Yaldoo
"The customer service at this company is hands down the best no"
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Pàuline Scott

January 24, 2023

5  out of  5 rating by Pàuline Scott
"I have been a client at this agency for many years. My children cars as well as mine have been insured with Greg Root. I have never experienced a problem, any request that I have they're there to assist me. Keep up the good work and you will have a client for life!,"
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Michelle Pitylak

January 20, 2023

5  out of  5 rating by Michelle Pitylak
"They are always friendly and ready to help! They take good care of us."
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Jennifer Pinto

November 15, 2022

5  out of  5 rating by Jennifer Pinto
"Greg Root and his fabulous staff will go the extra mile for you!!"
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Kyle Gauthier

October 18, 2022

5  out of  5 rating by Kyle Gauthier
"Greg and his team are top notch! Fast and friendly service! Highly recommend this State Farm Agent!!"
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Randy Hendrix

February 13, 2022

5  out of  5 rating by Randy Hendrix
"I have been a customer more then 30 years and I have had nothing but positive experiences. I’ve had a few accidents and they work with the repair shop to get my vehicle fixed in a timely matter. The office staff are very helpful when I call with questions, and if they have to get that from the corporate office they always call me back when they have answers for me. I have all my insurance with them, home, auto and a personal article’s policy. I check the competitions prices every year cause I like to save money when I can and as I’ve said I’ve been with them 30 years cause I haven’t found anyone else cheaper or that I felt would provide the professionalism I get from Gregg Root and his staff."
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Steven Yingling

February 12, 2022

1  out of  5 rating by Steven Yingling
"After 11 years I absolutely won’t recommend a single human to this place."
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Edward Erskine

October 1, 2019

5  out of  5 rating by Edward Erskine
"I have been with Greg Root since 2002, covering my every insurance need and question. Very (like family) friendly yet professional atmosphere during any visit, and they always take the time to make sure I am fully satisfied. Only one claim so far, but they made it easy. I especially appreciate the courtesy calls whenever anything odd happens - I truly feel that insurance is not something I have to worry about, because Greg and his team are actively looking out for me."
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Aaron Fogarasi

June 25, 2019

5  out of  5 rating by Aaron Fogarasi
"Great Coverage, Good Company, Good People. I am in the restoration business. Having State Farm is piece of mind. Greg's staff is like a family and they truly care about their clients and it shows."
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Butch Cryderman

February 26, 2018

1  out of  5 rating by Butch Cryderman
"Should be Root 4 Ripoff! Took my full coverage insurance money for YEARS and denied my claim when my jeep hit a pot hole and was TOTALED. I still had 3000.00 left to pay on it and they denied my claim - said it was a pre-exisiting condition. Now they screwed me over by canceling my other 4 policies 8 months ago without even telling me. They can't tell me what happened and when I asked to be reinstated, it get the "new insurer" price.. because I haven't been insured for x-months. Bend over... here it comes again! you don't even have the guts to call me. Do yourself a favor, people...steer clear."
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Ken Jones

May 31, 2016

5  out of  5 rating by Ken Jones
"Great customer service both during office visits or on the phone/email. Quick response and follow up on our vehicle accident claim. A+ experience with Greg Root and State Farm."
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K Mills

July 20, 2015

5  out of  5 rating by K Mills
"I currently have my home and auto insurance with Greg Root for three reasons. First, I priced different insurance companies and found that State Farm was slightly cheaper than the other companies. Second, I chose Greg Root as my agent because I've known him for 14 years and he is a very good person. Third, I previously had my policies with him through State Farm between 2007 and 2010 but switched to Allstate because I got better rates for a few years. Greg Root did a great job for me between 2007 and 2010. When I left his agency in 2010 he was very gracious about me cancelling my policies and never made it a personal issue. He understood my motivation to save money and he was just as understanding when I called him up 5 years later and wanted to come back for the same reason. I have never had any negative experiences with Greg Root as a person or with his insurance company. I like that his office is fully staffed with competent people who have certain areas of expertise (Greg, Julie, Tina, and Gail) . I recently filed a claim for a parking lot accident resulting in significant bumper damage to my car. Everyone in his office was professional about handling my claim and did everything possible to fix it to my satisfaction. I highly recommend the Greg Root insurance agency."
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Sulien J

April 18, 2015

5  out of  5 rating by Sulien J
"By far the best insurance experience I've had. Been dealing with Greg for a decade now, and I have no intention of going anywhere else!"
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Muhammad Tariq

June 26, 2014

5  out of  5 rating by Muhammad Tariq
"Very Professional and Great Client Service. I had a great experience with the agency."
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Christine W.

June 18, 2014

5  out of  5 rating by Christine W.
"I have been a long time client of Greg's and have stayed with his agency even though I moved 20 minutes away. He came out to my house in January, in a snow storm, for my insurance quote for closing that we needed quickly. Christine and Avery were instrumental in helping me to get insurance for my 16 year old, as I want her to have her own policy. They went above and beyond answering questions, phones calls and emails. After many quotes with different agencies, I decided to stick with State Farm for her first experience as an insured driver. Avery made her day when he made sure her proof of insurance was waiting at the Secretary of State the day she received her license so she could go right home and drive her car. I have never had a problem with Greg or any of his staff. I have always been treated kindly. Thanks to everyone for helping me get my daughter on her way. It was a stressful day, but you made it easier Avery."